F.A.Q | Frequently Asked Questions | Rewire Security

Will your trackers work anywhere?
Yes, they will work everywhere in the world as long as you have GSM (mobile phone network) reception.

Does the device work indoors?
No. GPS devices will not work indoors. GPS trackers have to establish direct connection to at least 4 satellites to be able to calculate their location accurately. GPS signal is the equivalent of a 20W light bulb 12,000 miles away so it is relatively easy to disrupt. Thick metal surfaces, Concrete and other dense obstacles will reduce accuracy or may completely block the GPS signal.

Can anyone track my GPS device?
No. Only you will have access to your online tracking account and your tracker’s phone number and.

Do I need a special phone to view the maps on my phone?
Our online tracking platform can be accessed from Tablets, Smartphones, PCs and Laptops.

Will your GPS trackers work outside of the UK?
Yes. Our multinetwork Roaming M2M sim cards offer EU or Global(optional) coverage at a fixed cost.

Can I use the GPS trackers to track my luggage?
Yes, however regulations regarding GPS tracking devices vary with the individual airlines. You will need to contact the airline you are travelling with.

Can I track more than one unit at a time with the same mobile phone?
Yes. You can track as many units as you like.

How many units can I track from my computer?
As long as you are listed as an authorized user for each device, there is no limit to the number of units you can track.

What is the accuracy of GPS tracker?
GPS trackers are extremely accurate, thanks to their parallel multi-channel design. Our GPS tracker accuracy range from 3 to 10 meters depending on the device you choose, assured the GPS tracker is installed correctly.

Do you have customer service if I need help?
Yes. Our dedicated customer service team is here to help Monday to Saturday 9am to 6pm.

Do you supply waterproof GPS trackers?
Ye. We do have fully waterproof (IP67) or splash proof (IP66) models in stock. Please check our online store.

Will using your GPS trackers lower my insurance premium?
You would have to contact your insurance company as this differs between insurance companies.

If my vehicle is in a remote area with no mobile phone service, would I be able to track it from my home?
Some of our devices have built in memory or a micro SD card slot for GPS logging. This enables them to store GPS data in areas with no signal. When the GPS tracker regains signal it will automatically send the data stored in the memory to the authorised user. Please check our store for devices with this feature.

How long does the battery last?
Battery life differs with each device. Please check the specifications on each device on our online store.